Aura Portrait

Cancellation Policy

To help your event run smoothly, please review our general rental policies below. These guidelines ensure safety, clarity, and a beautiful experience for you and your guests. Setup & Pickup: Final pickup must be scheduled no later than 11:00 PM on the event day. All rentals must be placed on a flat, level surface for safe installation. For outdoor events, setups must be in calm, clear weather and placed on smooth, stable ground. Indoor or shaded areas are strongly recommended, especially in warm weather. Do not move or modify any rental structure once installed. What’s Included: Set up and breakdown within Las Vegas and the Strip Necessary equipment (e.g., stands, signage, weights, tools as noted per product) Floral staff is not included unless requested in advance for an additional fee. Client is responsible for the return of all rental items in good condition. Changes & Cancellations: Changes to design, delivery time, or setup location must be submitted at least 2 days before the event. Cancellations are non-refundable, and deposits are non-transferable to future events or services. Additional Notes: Guest usage of Bloom and Bouquet Bars may vary; we are not responsible for the number of stems or bouquets created. Custom add-ons (e.g, signage, upgraded packaging, premium blooms) are available upon request. Client is responsible for providing safe, accessible setup areas and ensuring rentals are supervised during the event. All rentals (stands, signage, tools, buckets, etc.) must be returned in good condition at the end of your event. Missing or damaged items may result in a replacement fee.